How We Fix Mistakes

Explaining rules, prices and odds means working with a lot of detail, and now and then we will get one wrong. When that happens, we would rather fix it quickly and openly than hope nobody notices. This page explains how.

What counts as a mistake

• A rule described incorrectly, such as how a push is settled or how a bonus term works.
• A calculation that does not add up, including in a hypothetical example.
• A statement about the law or regulation in a region that is wrong or has gone out of date.
• A sentence that could reasonably be read as promising a win or encouraging someone to gamble.

Typos and clumsy wording matter too, but we fix those quietly without a note.

How to tell us

Email the team through Reach Us with the page address and the passage you think is wrong. If you can explain why, or point to where the correct information can be found, that speeds things up considerably. You do not need to be certain; a well-placed question is often enough to send us back to check.

What we do next

1. Check the claim. We go back to the rule, the calculation or the official source, rather than relying on our own earlier summary.
2. Decide how serious it is. A wrong number in an example is not the same as a wrong statement about what is legal, and we treat the latter as urgent.
3. Fix the text. The article is corrected so it reads accurately on its own, without the reader having to piece together old and new versions.
4. Add a note where it matters. If the error could have changed how someone understood the topic, we add a short dated note at the end of the article saying what was changed.
5. Look for the same error elsewhere. If one article had it, a related one might too, so we check the pieces around it.

When we will not change something

Sometimes a report turns out to be a difference of opinion rather than a factual error, for example a view on whether a bet type is worth considering. We will explain our reasoning in reply, but we do not rewrite an article just because someone disagrees with its cautious tone. We will also never add a recommendation for a specific operator in response to a request.

Keeping older articles honest

Parts of the archive were written some time ago. When we revisit an older piece and find that the picture has changed, we update it and refresh its date so readers can see it has been reviewed. The way we judge games and platforms in general is described separately on How Ratings Work.

Thank you

Every correction that reaches us makes the hub more useful for the next reader. If you have taken the time to write, we are genuinely grateful.